Support — Woodland Reveal
Need help with Woodland Reveal? Contact us by email. Please include your device (iPhone or Android), app version if known, the level you are on, a short description of the issue and a screenshot if you can.
Contact email
WoodlandReveal@baihatlabs.com
We typically respond within one to two business days.
Common topics
In-App Purchases
Hint packs, wood themes, the starter bundle and Remove Ads are purchased through the Apple App Store or Google Play. If an item does not appear after payment, force-quit and reopen the App, then contact us with the approximate purchase time and product name.
Restoring purchases
On a new device or after reinstalling, open Settings and tap Restore Purchases while signed in to the same Apple ID or Google account. Remove Ads, wood themes and bundles come back; hints that were already used do not.
Refunds
Apple processes App Store payments. Request refunds through Apple (reportaproblem.apple.com). For Google Play, use your Play order history. You may copy us on the request so we can check whether the item was delivered in Woodland Reveal.
Ads
Rewarded ads are optional: watch one when you want a free hint or reward. Short interstitial ads may appear between levels after the first few. Remove Ads turns interstitial ads off. If a rewarded ad is not ready, check your connection and try again in a moment.
Saved progress
Woodland Reveal has no accounts and stores progress only on your device. Uninstalling the App or clearing app data removes your save, and it cannot be restored by us.
Stuck on a level?
Tap the hint button to see the next move, or the restart button to try again from the start. After a while on the same level the game offers extra help.